You can expect to receive an email from us within the next two business days. This email will serve as a confirmation and provide instructions to access your online itinerary for your order details. In the event that we encounter any issues fulfilling your request, we will reach out to you directly to discuss the alternatives that are available.
Unfortunately, our system only accepts bookings made at least 24 hours in advance of the experience date. However, depending on the availability of our hosts, we may be able to accommodate last-minute bookings. Please send us a message and we will check if it is possible to organize an experience for you.
If you have specifically booked a nighttime experience, starting later, like 8 pm, is definitely possible. However, if you have booked a different time slot and wish to have a later start time, please contact us and we will assist you accordingly.
Absolutely! If you would like to add an additional guest to your booking, please get in touch with us, and we will provide you with a booking link for them prior to the experience.
Planetwonk operates its experiences rain or shine, so it's advisable to come prepared to the best of your ability. However, in the case of extreme or dangerous weather conditions, Planetwonk may decide to cancel or reschedule experiences. In such situations, our team will promptly contact you with updates and alternative options.
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